not another stupid mommy blog.
not another stupid mommy blog.
Monday, June 20, 2011
climate change - find your truth
Homemade Laundry Detergent
Wednesday, March 23, 2011
White Horse
Tuesday, March 22, 2011
Our Gold's Gym Experience
I thought it would be a good idea to share this in a more public light than my private Facebook notes.
My husband and I joined Gold’s Gym only about 2 weeks ago. They were having a special, so we cancelled our membership at the YMCA to join Gold’s. We had always heard great things about it from friends about it, and decided to give it a try.
At first we were put off by the rudeness and arrogance of the staff members and also turned a blind eye to the high pressure sales tactics of the recruitment staff. (We are signing up at a gym, not buying a car, right?) Well, we liked it well enough and decided we would add childcare to our membership at $14.99/month. I have a 4 year old daughter and a 2 year old son who were excited to see the ‘play area’ at our new gym.
What we found was extremely different than what we had expected. First off, there is only a sign in sheet for when you drop your kids off. There is no checking of identification or private PIN number or any sort of way to identify WHO drops off which child, or even more disturbing, WHO is able to pick them up! I spoke with a staff member about this, and she plainly told me “yeah, it’s not very secure, but once you come a few times then we get to know you and we won’t let anyone else take your kids”. Wow, very reassuring. Now, that right there should have been a red flag to just up and leave, but the kids were excited about it and were ready to play. When we came an hour and a half later to pick them up, my 2 year old son let himself OUT! There wasn’t a staff member standing by their door to ensure kids are not just leaving on their own free will. He just walked right out- luckily I was THERE. I mentioned it to the same staff person that checked us in and she replied “well, you were right there”. My husband and I left shaking our heads.
I talked that night with my girlfriend who referred us to the gym and told her about our situation. She stood by what she said and insisted that we give it another try.
Our other try was February 23, 2011. We dropped our kids off in the same manner as we had before. There were probably 20 kids running around and 2 staff people mostly “observing”. I say “observing” because there was absolutely no interaction or greeting when my children arrived. They went in to play until we returned an hour later. When we got back, my 2 year old son was wandering around in the area OUTSIDE of the ‘secure play area’, where people take off their shoes/coats. He was coming out to mom and dad, but I was absolutely flabbergasted. Nobody even noticed him leave, nobody batted an eye! A couple minutes later, my 4 year old daughter noticed us and she let herself out of the play area!!! There was NO staff member paying attention what-so-ever to this situation. There was a father and his kids also leaving at this time who exchanged glances with us. Staff didn’t intervene until yet another child let himself out of the “secure” facility. That’s when she noticed my son had escaped, but never said a word to my husband or myself.
My husband promptly went back in to talk to a manager about this situation. He was given a phone number to call and the desk manager told my husband he couldn’t talk because he was getting off work at that time and desperately needed to go. This we later found out was not true, as the same manager was hanging around the desk talking to someone else as we drove away several minutes later.
Today we have been in contact with the general manager, Chad, as well as the Kids Club manager, Minerva. Both of whom were rude and insisted NONE of this ever happened. They have given us the run-around and gone above and beyond with their general lack of caring and rude demeanor. The Kids Club manager told us that they have a lot of kids to watch and can’t keep an eye on everybody. She said “it gets crazy with all those kids”. It sounds to me like they’re critically understaffed and undertrained.
I am not typically the type to call and complain or write strongly worded email to businesses. However, I am a mother. My children are my number one priority in life. If their safety has been jeopardized and someone is at fault, I WILL let them know, and I WILL make sure others know. This can’t be happening. What if my son had wandered OUTSIDE? What if someone else’s kid wanders out and nobody notices, or someone else takes him home? Someone needs to intervene, and apparently our phone calls and concerns have not sufficed nor have they been taken seriously. Other parents in the cities need to be alerted to this situation, and either avoid Gold’s Gym, or insist that they take another look at their facility! As for us, we’re going back to the YMCA and washing our hands of this whole mess.